3 Ways to Get In Touch With Tocopedia Call Center For Consultation
In this digital age, 3 ways to connect with the Tocopedia call center should be known when you become a MarketPlace user. A call center is defined as a service from Tocopedia when customers need information, when filing complaints, or asking for help when problems arise. This service in the digital business is very important for building good relationships with customers.
Call centres are likened to representations of the business itself that directly confronts customers. This service is one of the key points for providing a sense of comfort to customers. Not only is there good response and communication, but the media used in call center services show the company’s professionalism when it comes to providing the best service to customers.
Tocopedia is one of the largest markets in Indonesia and it still belongs to the category of unicorns that are still developing itself. Of course, this large market strives to provide the best possible service to customers, sellers and buyers. If you need information or submit complaints, there are 3 ways to contact the Tocopedia Call Center.
How to get in touch with a doable Tocopedia call center
Below are the methods that can be used to get in touch with a testable Tocopedia call center.
- Using a call center
If you need a quick response, you can choose the best 3 ways to get in touch with the Tocopedia call center by contacting 02153691015 or 02180647333 directly . However, when using this method, the customer needs a provider’s balance to do this. If you don’t want to spend more money, we recommend using this medium when you are in an important/dangerous situation.
- Email Usage
If you’re used to using email at work, you can do this through this medium. The advantage of this method is that you can file complaints officially or not. In this way it is easy to include the documents needed to increase your protest or request for information.
contact@tokopedia.com electronic messaging address to communicate with customer service. Another advantage of this medium is that the confidentiality of information can be well maintained when submitting or communicating complaints.
Get customer service through social media
When the issue is not very important, we recommend that one of the 3 ways to get in touch with the Tocopedia call center, choose other media that do not cost money. They also include social media, Instagram, Facebook, and Twitter. Communication services via these social media can be used within 24 hours. Another convenience for those who use social media is that the process is simple.
When using Twitter, you @tokopedia or @tokopediacare the accounts you can contact. At the same time, if you are contacted using Tocopedia Facebook, open @tokopedia fans page at http://facebook.com/tokopedia URL address. When using Instagram, please follow @tokopedia account.
Communicating with the service with social media can be informed in many ways. First of all, by notifying in the comment column or directly using a private message. We recommend using the comment field for general information.
However, for those who need your personal data when discussing personal matters or informing fraud, we recommend using the messages directly. It’s safe and can get you into trouble from others.
When communicating with social media, it doesn’t cost money. All you need is data to access and use social media. But due to the drawbacks of these media, the response is relatively slow compared to telephone services. This is because most consumers typically use this media to communicate with tocopedia.
While it is piling up so much on social media, there is a possibility that the customer service may not be read. Therefore, it is recommended to use this medium to communicate or communicate about things that are less important. When you enter the site or application, you will be able to focus on shopping or opening stalls.
Even if you don’t use this social media as one of the 3 choices of 3 ways to get in touch with the Tocopedia Call Center, we recommend you continue to follow it because Tocopedia transmits various new information through their social media. Be it policies, promotions, or other important information.
Tocopedia communicates with the call center using an application
Below are some of the ways that can be used to communicate with the Tocopedia call center using the app.
- Help Desk
Another option of 3 ways to contact the Tocopedia call center using the application in the “Help Center” panel. Whether using the application or using the site, please contact us select the panel. Then some of the points you notify will be displayed, please lead to the requirements. Then, please notify us of the information you want to solve.
- Tocopedia Care
You will be able to communicate with customer service through the Tocopedia Care feature. Tocopedia Care has a wide range of information about this market place that customers and sellers need. In addition to the information, Tocopedia Care provides articles to users as tutorial information and important advice.
You can access it by opening an account first. Then select the setup panel – select Tocopedia Care. On this page, type the keywords about the problem in the search bar. To be more precise about the information you receive about the subject of the problem.
After that, type the keywords of the problem you are facing. A guide to problem solving will be displayed after this process. When you don’t feel much customer service on the help center feature.
- Transaction Invoice
Another method in this application can also be via the invoice of the transaction you are doing. Please open the list of transactions in the account – click shopping. Select the transaction that is facing problems. Then display the message details, please select the panel.
- Live chat
You can communicate with the Tocopedia team through a live chat service provided as a consultation room. However, currently the live chat service is limited to sellers with gold and platinum membership. To avail this service, open the toped bot widget.
After that, you can open an account and navigate to settings – navigate to Tocopedia Care – the pop-up chat where the chat is displayed – now select it in the chat panel – then you can write down what you want to consult. But before replying, usually the Tocopedia system sends a chatbot.
- Through the Resolution Center
With this service, you can consult directly with Tocopedia. Then they provide the best solution to each buyer or seller. To do so please open an account – this is a list of transactions – this is shopping – Select the transaction that encountered a problem – please select the complaint panel.
After that it will be displayed pop up complaint order please click on it. Then point out the problem and make it clear. The reporter did not respond or found the best solution for 3 days, please use the Ask for Help feature. The admin of the resolution center will greet you directly here to help solve the problem.
Ethics used to contact call centers
In addition to the technical methods, in 3 ways to get in touch with the Tocopedia Call Center, you should pay attention to the process. Even if the buyer is the king, please be still polite. Communicate with a dignified greeting, and then inform it briefly, clearly, not verbally. Make sure the information you are transmitting is true and not remote.
If necessary, include supporting evidence when filing a complaint to make it easier for them to respond. You should wait patiently for a response, because there are many customers who may be experiencing the same problem as you. This way you’ll get a good answer.
Also, make sure that you have tried to understand the rules regarding transactions in Tocopedia before submitting complaints, before asking questions, etc. Do not allow yourself to ask questions in 3 ways to contact the Tocopedia call center from issues that are clearly notified in the information center.